Re-Opening Information

Now Open!

Welcome Home! We are happy to announce that we have re-opened, with safety procedures and guidelines in place. While there will be many changes to our operations to ensure the safety of our guest and staff, we will maintain our high standard of comfort, relaxation and good times.

New York Forward
NY Forward is the official plan and procedure for re-opening businesses in New York State. This plan allows the state to re-open on a regional basis and follows a 4 phase plan. We are located in the Capital Region. Stage 3 and 4 are the ones that most closely impact our resort and are detailed below. More on NY forward can be found here.

Everyone Plays a Role
We are taking every precaution to ensure the safety of our guest and staff. An overview of these procedures are listed below. You may not enter the property if you or anyone in your direct reservation is experiencing COVID-19 symptoms, has tested positive for COVID-19 in the past 14 days or have been in close contact with anyone who tested positive for COVID-19 in the past 14 days. We ask that you please practice social distancing while at Winter Clove Inn, when 6 feet of distance cannot be met a mask or face covering should be worn. Please use the provided hand sanitizer, follow any posted signage and recommendations from the CDC, NYS Health Department and other officials. Common sense is critical, if you believe you are at risk or should not come on a vacation please err on the side of caution.

Increased Sanitation
Our team will be drastically increasing their cleaning and disinfecting efforts throughout the resort. This is especially true on high traffic areas such as door knobs, light switches, counter tops, railings, etc. Please let one of our team members know if you would like a surface disinfected. Please see below for changes to in room housekeeping.

Housekeeping
We will not be offering daily in room housekeeping service at this time. This will allow our staff to focus their efforts on sanitation efforts throughout the resort and provide a safer environment for you when you decide to hit the hay. We will be offering a daily service to provide you with any linen, towels, and toiletries you need as well as collecting rubbish without any of our staff members entering your room.

Dining Services
As per the NY Forward plan sit down dinning and bar operations can resume during phase 3. This is estimated to be June 18th for our region. We will be implementing capacity limitations and distancing requirements between tables to ensure everyone’s safety in addition to following guidelines from the NYS Department of Health. To achieve this we will be using multiple dinning areas (sun porch, bar, front porch, etc.) when needed as well as offering some meals to go. Rest assured our kitchen staff will be held to the highest standard and trained on NYS Health Department guidelines as they relate to COVID-19.

Recreation
We will not be providing any sports equipment (tennis racquets/balls, golf clubs/balls, basketballs, volleyballs, etc.) so please plan on bringing your own.
Golf course remains open and is looking great!
Hiking trails are open
Swimming Pools are open with social distancing and additional guidelines in place to ensure your safety. Please follow all posted signs and recommendations from officials.
Bowling Alley will remain closed for the foreseeable future as it presents a unique cleaning and sanitation challenge.
Fitness Room is currently closed but will open as we receive additional details and requirements from the NYS Department of Health and officials.
Extras: Bonfires with s’more packets, and out door movie nights both offered on select nights

The Details
Our staff members will be required to ware masks when 6’ of distance can not be met and other personal protective equipment when needed. Guest will be required to sign a disclaimer stating they do not experience COVID-19 symptoms, have not tested positive for COVD-19 in the past 14 days nor have they been in contact with anyone who has, as well as agreeing to additional safety precautions. Anyone experiencing COVID-19 symptoms will be required to leave the property immediately and recommended to set medical advice.

Looking Forward
The procedures, recommendations and guidelines listed above are what we are currently doing to ensure everyone’s safety. As we continue to move forward hopefully the risk of COVID-19 becomes less and we can reduce the restrictions and eventually return to our normal operating procedures. Therefore these procedures might not fully apply for your future reservation.

Please let us know if you have any questions, concerns or recommendations.
We can be reached at (518) 622-3267 or [email protected]