Safety is our top priority
Welcome Home! We have updated our operating procedures to ensure the safety of our guest and staff. While there will be many changes to our operations we will maintain our high standard of comfort, relaxation and good times.
New York Travel Advisory
New York State currently has a travel advisory in affect which applies to and places restrictions on visitors from certain states. Most notably it requires visitors from these specific states to self quarantine for a minimum of 14 days. A complete list of included states and more information on the New York Travel Advisory can be found here.
New York Forward
NY Forward is the official plan and procedure for re-opening businesses in New York State. This plan allows the state to re-open on a regional basis and follows a 4 phase plan. We are located in the Capital Region. Stage 3 and 4 are the ones that most closely impact our resort and are detailed below. More on NY forward can be found here.
Everyone Plays a Role
We are taking every precaution to ensure the safety of our guest and staff. An overview of these procedures are listed below. You may not enter the property if you or anyone in your direct reservation is experiencing COVID-19 symptoms, has tested positive for COVID-19 in the past 14 days or have been in close contact with anyone who tested positive for COVID-19 in the past 14 days. We ask that you please practice social distancing while at Winter Clove Inn, when 6 feet of distance cannot be met a mask or face covering should be worn. All guest who are medically able to wear a mask are required to do so when entering the building, in the hallways, entering the dining room and other common areas. Please use the provided hand sanitizer, follow any posted signage and recommendations from the CDC, NYS Health Department and other officials. Common sense is critical, if you believe you are at risk or should not come on a vacation please err on the side of caution.
Our team has drastically increased their cleaning and disinfecting efforts throughout the resort. This is especially true on high traffic areas such as door knobs, light switches, counter tops, railings, etc. Please let one of our team members know if you would like a surface disinfected.
We are not offering daily in room housekeeping service at this time. This will allow our staff to focus on sanitation efforts throughout the resort and provide a safer environment for you. We will be offering a daily service to provide you with any linen, towels, and toiletries you need as well as collecting rubbish and used linens without any of our staff members entering your room. All of our beds are fitted with sheets, pillows, pillowcases and a lite weight blanket which are all properly washed and sanitized between uses. Many guest are bringing their own heavier winter blankets as we are not able to offer ours this winter. Additionally all of our rooms are remaining unoccupied for at least two days between reservations to allow our housekeeping staff ample time to properly clean and sanitize the room.
As per the NY Forward plan sit down dining both indoor and outdoor has resumed in our region. We have implemented a capacity limitation and have distanced our tables to best ensure everyone’s safety. We have equipped our dining room with a heat recovery ventilator which allows for fresh air from outside to constantly be circulated into the dinning room. We require that you wear a mask when entering the dining room, if medically able to do so. We continue to monitor guidelines and recommendations from the NYS Department of Health and other officials.
We will not be providing any sports equipment (tennis racquets/balls, golf clubs/balls, basketballs, volleyballs, etc.) so please plan on bringing your own.
Game Room is open with ping pong, air hockey, shuffle board, pool table and more. The bowling alleys are closed.
Hiking trails are open.
Swimming Pools are open with social distancing and additional guidelines in place to best ensure your safety. Please follow all posted signs and recommendations from officials.
Bowling Alley will remain closed for the foreseeable future as it presents a unique cleaning and sanitation challenge.
Fitness Room will remain closed as it as well presents an increased risk and unique cleaning challenges.
Extras: Bonfires with s’mores, select nights. Picnic lunches are available. Outdoor sports courts are open but equipment is not provided.
Staff members will be required to wear mask or other protective gear. Guest will be required to sign a disclaimer stating they understand COVID-19 presents a risk and that they are not experiencing any COVID-19 symptoms, have not tested positive for COVD-19 in the past 14 days nor have they been in contact with anyone who has, as well as agreeing to additional safety precautions. Anyone experiencing COVID-19 symptoms will be required to leave the property immediately and recommended to get medical advice.
The procedures, recommendations and guidelines listed above are what we are currently doing to best ensure everyone’s safety. As we continue to move forward hopefully the risk of COVID-19 we will constantly re-evaluate and update our procedures as needed. Therefore these procedures might not fully apply for your future reservation.
Please let us know if you have any questions, concerns or recommendations.
We can be reached at (518) 622-3267 or [email protected]